Privacy Policy

Your privacy matters to us. Learn how we protect your information.

Last Updated: January 2025

Introduction

Travofa Nigeria Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.

Information We Collect

We collect information in several ways when you use our website or services:

Personal Information

When you book travel services or create an account, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and payment information
  • Passport information (when required for travel bookings)
  • Travel preferences and special requirements

Automatic Information

When you visit our website, we automatically collect certain information about your device, including:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time and date of your visit
  • Referring website

How We Use Your Information

We use the information we collect for various purposes, including:

Process and complete your travel bookings
Communicate with you about your bookings and services
Provide customer support
Send promotional offers and marketing communications (with your consent)
Improve and optimize our website and services
Prevent fraud and enhance security
Comply with legal obligations

Information Sharing

We may share your information with third parties in the following circumstances:

We share necessary information with airlines, hotels, car rental companies, tour operators, and other travel service providers to complete your bookings.

We share payment information with secure third-party payment processors to complete your transactions.

We may share information with third-party service providers who perform services on our behalf, such as website hosting, data analysis, customer service, and marketing assistance.

We may disclose your information when required by law, such as in response to a subpoena, court order, or other legal process.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of Cookies We Use:

Essential Cookies: Necessary for the website to function properly
Analytics Cookies: Help us understand how visitors interact with our website
Functional Cookies: Enable enhanced functionality and personalization
Targeting Cookies: Record your visit to make advertising more relevant

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Data Security

We implement appropriate security measures to protect your personal information:

Encryption

We use SSL encryption to protect sensitive data transmitted online

Access Controls

We restrict access to personal information to authorized employees only

Regular Audits

We regularly review our security practices and update as necessary

Please Note: No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Access

You can request access to your personal information that we collect and maintain.

Correction

You can request that we correct inaccurate or incomplete information.

Deletion

You can request that we delete your personal information, subject to certain exceptions.

Opt-Out

You can opt out of marketing communications and certain data processing activities.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Contact Information

Travofa Nigeria Limited

Km5, Itokin Road, Parafa, Ikorodu, Lagos Mainland

info@travofa.com

+234701 260 6222 +234814 760 3448

Response Time

We aim to respond to all legitimate inquiries within 30 business days.

For urgent privacy concerns, please indicate "PRIVACY URGENT" in your email subject line.

Your Privacy Is Our Priority

We're committed to protecting your personal information and maintaining your trust.

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